Policies

Effective Date: 1st January 2025

Digital Xperience (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect your personal data when you use www.digitalxperience.ai (the “Website”).

1. Data We Collect

Information you provide: e.g. name, email, company, and messages through contact forms or Chatbot.
Automatically collected data: IP address, browser type, device, pages visited, time of access.

2. How We Use Your Data

Responding to enquiries and providing services.
Improving our Website and Chatbot.
Marketing where permitted by law or with your consent.
Compliance with legal obligations.

3. Legal Basis (UK/EU GDPR)

Consent.
Performance of a contract.
Legitimate interests (improving services, ensuring security).
Legal obligations.

4. Sharing Your Data

We may share personal data with service providers (hosting, analytics, email), professional advisers, or authorities where required by law.

5. International Transfers

Where data is transferred outside the UK/EU, safeguards such as standard contractual clauses will be applied.

6. Retention

We retain data only as long as necessary for its purpose or as required by law.

7. Your Rights

You may request:

Access, correction, or deletion of your data.
Restriction or objection to processing.
Data portability.
Withdrawal of consent.
To complain to the UK Information Commissioner’s Office (ICO).

8. Security

We use appropriate measures to protect data but cannot guarantee absolute security.

9. Children

The Website is not intended for children under 16. We do not knowingly collect their data.

10. AI Chatbot

10.1 When you use our Chatbot, we may collect the information you enter.
10.2 Chatbot interactions may be logged for service improvement.
10.3 Please avoid submitting sensitive personal data (e.g. health or financial information).
10.4 Chatbot responses are generated by AI and not reviewed by humans before being displayed.

11. Changes

We may update this Privacy Policy and will update the “Effective Date” accordingly.

12. Contact Us

Email: info@digitalxperience.ai

Cookie Policy

This Cookie Policy explains how Digital Xperience uses cookies on www.digitalxperience.ai.

1. What Are Cookies

Small text files stored on your device that help websites work, improve functionality, and measure performance.

2. Types of Cookies We Use

Strictly necessary: enable core functions (e.g. security, forms, Chatbot session).
Performance/analytics: help us understand Website use.
Functionality: remember preferences.
Marketing: deliver relevant ads and measure effectiveness.

3. Chatbot Cookies

The Chatbot may use session cookies to maintain conversation context. These are essential for functionality and deleted after your session.

4. Third-Party Cookies

Analytics or marketing providers may set their own cookies. We do not control these and recommend reviewing their policies.

5. Your Choices

You can manage or disable cookies in your browser. Disabling essential cookies may affect site and Chatbot functionality.

6. Changes

We may update this Cookie Policy. Continued use of the Website indicates acceptance of changes.